Conditions & Policies
Important information governing our working relationship
All quotations and agreements are contingent upon strikes, accidents, fires, availability of materials, acts-of-God, and all other causes beyond our control. Prices are based on costs and conditions existing on the date of quotation and are subject to change by the Seller before final acceptance.
Purchaser assumes liability for patent and copyright infringement when goods are made to the Purchaser’s specifications. When quotation specifies material to be furnished by the Purchaser, ample allowance must be made for reasonable waste and material must be of suitable quality to facilitate efficient production.
Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein which may appear on Purchaser’s formal order will not be binding on the Seller. N.H.L.A. Rules & Regulations to govern on hardwoods.
TERMS: Net 30 days after date of invoice only upon approved credit. Otherwise, 50% deposit required, balance payable net upon delivery or pick-up. Accounts are past due after 30 days from pick-up, delivery or billing and will receive a service charge of 1-1/2% per month or 18% per annum. Any agreement to alter these terms must be in writing and be authorized by both Seller and Purchaser.
ACCEPTANCE DATE: The date Seller receives the signed Proposal and Order is placed in the Production Schedule. Orders not accepted within 30 days of Proposal date may be withdrawn by Seller.
ORDER DATE: The date Seller receives the required deposit. Order(s) may be removed from Production Schedule if deposit is not received within 5 days of Acceptance Date.
DEPOSITS: Deposits are required on all orders; production will not begin until deposit is received.
CANCELLATIONS: Changes and/or cancellations will not be permitted once production has begun.
RETURNS: No returns will be allowed on carved, curved, flexible or custom mouldings, non-stock mouldings, doors, custom millwork or special order items. All material must be clean, uncut and resalable. No returns will be allowed on painted, primed, or finished materials.
CLAIMS: All claims must be made within three days of receipt of goods. All claims must be made prior to installation. No claim will be considered after installation. Keep material clean and dry until inspected. Damaged goods must be signed for at the time of delivery, and damage must be noted on the bill of lading to be considered for a claim. Please supply invoice or order number and date when making a claim.
DELIVERIES: All deliveries will be tail gate deliveries, and therefore require personnel for off-loading.
MATERIAL: Mouldings will be made from FAS grade lumber unless otherwise specified by the purchaser. All mouldings are quoted as product of the grade; defects allowed by the grade have not been cut out. Variations in color are not considered defects in “stain grade” woods; a combination of sapwood and heartwood in a board is permitted.
OVERAGE: Purchaser agrees to accept either overage or shortage not in excess of ten percent to be charged for pro-rata.
LENGTHS: All mouldings will be manufactured using random length stock, unless otherwise specified. Random lengths vary from six to sixteen feet. A waste factor of 15% is recommended for minor cross-cuttable defects and jobsite waste. Typically, on larger quantity orders with a wide variety of cuts, excellent yield can be expected from random length. Specified lengths may be ordered, but they are subject to an upcharge. Sixteen foot lengths may not be available in certain species.
BILLING POLICY: In placing an order, the Purchaser assumes responsibility for quantities, sizes, and material specifications. Payment shall be due within thirty (30) days, unless otherwise specified, Interest shall be assessed on all late payments and shall accrue at the rate of one and one half (1-1/2%) percent per month (18% per annum). Purchaser shall be responsible for any and all reasonable costs and expenses incurred in enforcing the terms of this agreement, specifically in collecting payment, including but not limited to, reasonable attorney’s fees.